Frequently Asked Lock Shop Questions

What is the status of a work order? Please have your work order confirmation number, and call Customer Service at 893-2661 x4.

Why can't the Lock Shop unlock an office door for a customer who is locked out?
The Lock Shop staff does not have the authority to check a person's ID; the Campus Police Department is best suited for that. Call the Campus Police (893-3446) to have a campus police representative come to verify identification (two forms of identification), and proof of need to enter. Departments may authorize the Campus Police, in advance, to allow access under emergency circumstances.

I have a key and I need to know what door it goes to? I have some keys we don't use or need anymore, do you want them back? Shall I mail them?
Send an email to Customer Service with the key information, we will reply by the next business day.

Do you unlock and/or repair desk drawers and file cabinets?
The Lock Shop will open and supply keys for a minimum charge of one hour of labor. Contact Central Stores for repair or replacement of office furniture.

Is the campus department responsible for installation or maintenance of electronic access control devices (e.g. Omni, Best, Radionics locks)?
Electronic access control devices are not installed or maintained by Building Maintenance funds; however, Physical Facilities will install or repair these devices at the department's request on a recharge basis.

What is the preferred way to submit a work order?
Email work order request to Customer Service or click here!.

Rates for keys? Per hour? Per key? How many keys can be cut an hour?
See Lock Shop key costs.

What is the turn around time for a key order? How do they get to the customer?
After receiving a work order from a customer, the Lockshop will cut keys and the turn-around will be 1-2 weeks. Note: When ordering keys, specify the key number (include letter).

Key cards, where do we get them? How much are they?
Central Stores supplies key cards; request CS item # 71485-260.

Should I report lost keys or keys that have been found?
Yes, report lost keys to Customer Service or place the found keys in campus mail to Facilities Lockshop Mailcode 1030.